Personal Information
Organization / Workplace
Innsbruck, Tirol Austria
Industry
Technology / Software / Internet
Website
www.smaply.com
About
Tools and inspiration for experience innovators: successfully innovate the customer journey and bring customer-centricity to your organization.
Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. With our training program we help teams to understand and apply human-centered approaches.
Smaply blog provides newbies and experts with knowledge about customer-centric work, case studies, examples, tutorials and much more.
Smaply shop provides you with workshop supplies for journey mapping workshops.
Tags
customer experience
customer journey
journeymapping
#customerexperience
#servicedesign
#customerjourney
customer relationship management
service design
#journeymapping
user experience
customer service
#journeymap
#stakeholdermap
design thinking
innovation
stakeholder management
personas
marketing
personal
#cx
#ux
#servicesystems
employee engagement
content marketing
mobile phone
mobile marketing
ecosystem
#research
#ecosystem
#persona
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