Personal Information
Organization / Workplace
Ukraine Ukraine
Occupation
Service Designer, customer experience evangelist
Industry
Design
About
Experienced marketing and customer experience manager focused on developing and promotion of innovative products and services. Products which would bring great experience to customers and high profits to shareholders. Co-founder of boutique Service Design consulting company/
Specialties: service design, customer experience management, strategy development, design thinking, marketing management, research, pricing, product development and management
Tags
service design
customer experience
nps
human centered design
design thinking
net promoter system
клиентский опыт
cxdesign
haptica
legal design
lanka.cx
crisis
telecom
télécommunications
case study
employee experience
pulse survey
hr
business
сервис дизайн
voc
cx
omnichannel
multichannel
marketing
pharma
trends
pumb
continuous improvement
клієнтський досвід
индекс лояльности
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