Rui Palma

Lisbon Area, Portugal Portugal

Contact Center & Online Banking Solutions Architect

Technology / Software / Internet

Developing standards based voice enabled applications for self service/IVR systems and implementing next generation CTI solutions for the financial services industries. Architecture and Solution design for converged telephony Call centers Development of inbound voice routing solution, troubleshooting of inbound voice solution (TServer, SIP Server, URS, Stat Server) Development and troubleshooting of multimedia routing solution (Interaction Server, UCS, Email ServerJava), Development and troubleshooting of GVP 8.1 solution (RM, MCP, CCP). Development and troubleshooting of outbound voice solution (OCS 8.1). Development and troubleshooting of reporting solution (CCPulse, CCAnalyzer, In...