Personal Information
Organization / Workplace
Zürich Area, Switzerland Switzerland
Occupation
Lecturer Product-Service Systems at HSLU
Website
ch.linkedin.com/in/shaunwest/
About
I have developed a unique insight into the energy sector, its markets, its equipment and the services created to maintain it since leaving Imperial College in 1994.
I was fortunate enough to start work for AEA Technology/ETSU where I learnt the importance of great project management and technology transfer.
At National Power I was fortunate enough to experience the latest gas turbine technologies and quickly realise that Open Innovation could have helped the OEMs to more quickly fix their initial technology 'problems' . Here I learnt how to implement risk management techniques for power plants. First hand I learnt about transforming a business from being an internally focused to ext...
Tags
industry 4.0
servitization
iot
smart services
customer value proposition
service design thinking
product service systems
industrial services
service design
innovation
services
digital twin
design thinking
change management
product service system
service innovation
customer service
iiot
servtization
service dominant logic
customer journey mapping
ecosystem innovation
project management
b2b
gas turbine
digital servitization
b2b marketing
big data
customer experience
value proposition
hslu
risk management
digitalisation
hackathon
: servitization
digital strategy
business models
asset management
value-based pricing.
ecosystems
ecosystem
customer value
visual communications
engineered-products
service contracts
manufacturing
maintenance repair and operations
decision making
pss
ervitization challenges
systems engineering
supply chain management
smart supply chain
lighting
value base pricing
outcome based contracts
cocreation
agile
supply chain
digital services
collaboration
customer journey
value creation
european turbine network
technical services
quality management
service pricing strategy
smes.
job-to-be-done
persona
manufacturing firms
manufacturers
advanced services
aftermarket
industry
wind turbines
sulzer technical review
neta
resilience
covid-19
smart products
price
value capture
smart service workshop
ai
spatial data analytics
language based human-machine interactions
dikw
data2action
foresight innovation
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crowdsourcing
product lifecycle
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smart operations
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plm
product lifetime extension
retrofits
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case studies.
case study
digital
internet of things
customer relationship management
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oil and gas energy
steam turbines
gas turbines
ipcc
consultative selling
technology-driven service innovation
products
risk
marketing
culture
servitization transition
alignment of value drivers
start-ups
digital innovatio
energy transition
electricity
carbon neutral world
data-to-action
monetizing
project execution
project design
effective projects
team working
modularity
value-based pricing
service offering
co-creation of value
non-destructive testing
sme
information into knowledge
value based pricing
lslu
aston business school
business decision making
maintenance repair and operations
power generation
mro
o&g
o&m
euroma
maintenance service pricing
agile project management
visual communication
study exchange
total cost of ownership
business model
equipment life cycle
consulting
education and training
small business
privatisation deregulation utilities electricity
kpis
metrics
cultures
fuel flexibility
techno-economic
operational outcomes
installed base
value chains
engineered products
construction and maintenance
power plant performance
turbine rotor
high-speed balancing
market segmentation
condition based maintenance
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