Personal Information
Organization / Workplace
NCR - National Capital Region, Philippines Philippines
Occupation
Vice President, Six Sigma Master Black Belt, SCRUM Master
Industry
Finance / Banking / Insurance
Website
http://www.mixpod.com/teki
About
With 22 years of work experience, Teki has been involved in BPO industry in the Philippines for the last 18 years with solid background and certification on customer analytics, performance management, learning development and workforce management strategies. She has instituted and established business transformation programs, training and quality initiatives both on an operational and enterprise level that revolve around Six Sigma projects, Corporate University and Curriculum Development as well as regulatory compliance and risk management.
Teki is an ASQ-certified Six Sigma Master Black Belt. She is also an Agile Certified Practitioner (ACP) and a Certified SCRUM Master.
Tags
mindgears consulting
mindgears
six sigma
organization
customer experience
customer relationship management
bpo
outsourcing
call centers
process improvement
team leaders
yellow belt
tna
competency analysis
learning needs analysis
organizational development
mentoring
onboarding
competency mapping
performance quadrants
radar chart
measures
lean
5s
service
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