Personal Information
Organization / Workplace
Guildford, United Kingdom United Kingdom
Occupation
Head of CRM at The Body Shop
Industry
Retail
About
Customer-focussed Marketing & Communications professional with a keen interest in customer loyalty/membership, digital, data and the overall customer experience.
Broad marketing experience covering automotive, luxury, sports marketing and telecoms sectors at global, European and UK level. Marketing strategy, planning and end-to-end campaign management experience, covering a range of communications channels (email, SMS, customer magazines, social media, website and portals, advertising, mail, POS, search, paid media).
Expertise also includes overseeing customer satisfaction/NPS programmes, CRM database development and customer data strategy.
Team management experience and qualified coac...
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Personal Information
Organization / Workplace
Guildford, United Kingdom United Kingdom
Occupation
Head of CRM at The Body Shop
Industry
Retail
About
Customer-focussed Marketing & Communications professional with a keen interest in customer loyalty/membership, digital, data and the overall customer experience.
Broad marketing experience covering automotive, luxury, sports marketing and telecoms sectors at global, European and UK level. Marketing strategy, planning and end-to-end campaign management experience, covering a range of communications channels (email, SMS, customer magazines, social media, website and portals, advertising, mail, POS, search, paid media).
Expertise also includes overseeing customer satisfaction/NPS programmes, CRM database development and customer data strategy.
Team management experience and qualified coac...