Personal Information
Organization / Workplace
Mumbai Area, India, Maharashtra India
Occupation
CUSTOMER EXPERIENCE STRATEGY & EXECUTION, SERVICE DESIGN
Industry
Advertising / Marketing / PR
About
With more than 20 years experience in Advertising, One to One marketing & Loyalty Programs, I am currently a independent consultant advising organisations on Transforming Customer Relationships through a structured approach. I develop brand focused customer experience strategies, map touchpoints & service gaps and guide organisations in achieving better profitability through Advocacy and Customer Delight.
Specialties: CRM, Customer Experience Management, Customer Touchpoint Mapping & Brand Strategies, Engagement & Referral Programs and Churn Management.
As a special interest, I teach in the Mumbai University PG MMS program (Santa Cruz- Kalina Campus) as a visiting faculty.
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Culture
Reed Hastings
•
14 years ago
Filling passport application form online
passportindia
•
10 years ago
15 Tips for Compelling Company Updates on LinkedIn
LinkedIn
•
10 years ago
Why Content Marketing Fails
Rand Fishkin
•
10 years ago
Be A Great Product Leader (Amplify, Oct 2019)
Adam Nash
•
4 years ago
Trillion Dollar Coach Book (Bill Campbell)
Eric Schmidt
•
5 years ago
Culture Code: Creating A Lovable Company
HubSpot
•
11 years ago
What Would Steve Do? 10 Lessons from the World's Most Captivating Presenters
HubSpot
•
11 years ago
10 facts about jobs in the future
Pew Research Center's Internet & American Life Project
•
6 years ago
Crap. The Content Marketing Deluge.
Velocity Partners
•
11 years ago
You Suck At PowerPoint! by @jessedee
Jesse Desjardins - @jessedee
•
13 years ago
Design Your Career 2018
Slides That Rock
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11 years ago
Digital in 2016
We Are Social Singapore
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8 years ago
The Search for Meaning in B2B Marketing
Velocity Partners
•
10 years ago
25 Things You Missed at SXSW 2015 by Gapingvoid
Gapingvoid Culture Design Group
•
9 years ago
Work Rules!
Laszlo Bock
•
9 years ago
Sequoia Capital Pitch Deck Template
Malcolm Lewis
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9 years ago
Meet Generation Z: Forget Everything You Learned About Millennials
sparks & honey
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9 years ago
How to Become a Thought Leader in Your Niche
Leslie Samuel
•
7 years ago