WorkService Delivery Manager at du (ITIL, PMP Trained) - Now Actively Looking for Job Change
Industry Telecom / Mobile
About I am having about 8+ Years Solid experience in Service Delivery & Project management within PMI and ITIL aspects. I worked with multinational customers in different geographical locations and providing services Delivery & Assurance within SLA.
Analyzing KPI's, doing Business Analysis and planning & implementation of action requires for KPI Improvement to ensure customer services up time should be with SLA. Meeting with vendors, providers and multiple teams for service improvement plan implementation and stability of services. E2E service delivery & service operations process follow ups. handling escalations as well as following with higher management for service task achievement.
I am ...