Personal Information
Organization / Workplace
Greater Seattle Area United States
Website
www.businessoverbroadway.com
About
"If you can't explain it simply, you don't understand it well enough." ~ Albert Einstein
I am interested in data science, machine learning and customer experience and how they all work together. I conduct research in these areas and apply this knowledge to help businesses make decisions that are based on fact, not hyperbole. I publish my research in my books and on my blog (http://businessoverbroadway.com).
Specialties/Interests:
- Getting value from data through the scientific method
- Big Data and data science
- Machine learning
- All things analytics
- Educating the masses on statistics and statistical thinking
- Attitudinal measurement, including customer/employee satisfaction
- Pu...
Tags
big data
customer experience
customer experience management
voc
customer loyalty
analytics
customer surveys
data science
customer feedback programs
cem
voice of customer
customer satisfaction
customer sentiment
data analysis
customer survey
startups
voice of the customer
data management
analysis
linkage analysis
benchmark
percentile rankings
reliability
validation
customer feedback program
validity
customer research
net promoter
rapid loyalty
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- Presentations
- Documents
- Infographics