Dennis Lyubyvy

160 Followers

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RELATED COURSEWORK: • Algorithms for Data Science • Linear Regression Models • Data Mining • Machine Learning • Statistical Inference • Data Visualisation • Modeling Social Data SKILLS • Data Science algorithms • Coding in R and Python • Business processes optimization • Consulting and business process audit • Strong management and leadership skills • Launching startup, business model development • Customer service management, call center management, CRM systems implementation

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Dennis Lyubyvy

Presentations

People queues statistics monitoring system

2014 Call Center World Moscow relocation business case

Customer service innovations - presentation for Kyiv Mohyla Business School

Tracking telesales KPI's in Call Center

Call Center statistics with R

Likes

Understand Innovation in 5 Minutes

Turning Customer Complaints into Loyalty

Complaintshandling Final