Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Customer Experience consultant, speaker, writer, trainer
Industry
Consulting / Advisory
Website
www.experienceinvestigators.com
About
Customer experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. Customer Experience Investigation(TM) (CXI) is a specialty.
Specialties: Customer Experience Consulting
Customer Journey Mapping
Customer Experience Research
Customer Experience Qualitative Evaluation
Digital Experience Evaluation
Social Media
Employee Engagement
Financial Services Customer Processes
Usability, Communications, Research, and Positioning
Work/Life Issues
Online Community
Tags
customer experience
customer loyalty
customer experience investigation
customer service
customer journey
cxpa
microinteractions
employee experience
customercentric
customer journey mapping
business growth
customer experience investigationtm
user experience
learning
content marketing
content strategy
sxswi
technology
#sxsw
customer engagement
employee engagement
business strategy
digital experience
research
statistics
marketing
customer satisfaction
business
#culturecode
management
2014 predictions
employee retention
brand advocacy
customer advocacy
listening
social media
social customer care
touchpoints
employee relations
loyalty program
marketing strategy
navigation
apple
android
gamification
lady gaga
multichannel
omnichannel
customer feedback
organizational culture
innovation
360connext
customers
See more
- Presentations
- Documents
- Infographics
25 Things You Missed at SXSW 2015 by Gapingvoid
Gapingvoid Culture Design Group
•
9 years ago
The role of Design Thinking
Pieter Baert
•
8 years ago
2013 11 mobile eating the world
Benedict Evans
•
10 years ago
Social Business Planning
Edelman
•
12 years ago
10 Webdesign Trends for 2014 by Vanksen
Vanksen
•
10 years ago
trendwatching.com’s 10 CRUCIAL CONSUMER TRENDS FOR 2013
TrendWatching
•
11 years ago
20 Amazing Examples of Content-First Startups (the Content Inc. Model)
Joe Pulizzi
•
8 years ago
Infographic: Sharing is the New Buying (How to Win in the Collaborative Economy)
Vision Critical
•
10 years ago
How to Repurpose Content to Save Time & Maximize Leads
Dave Kerpen
•
8 years ago
How Mobile Killed the Desktop: 33 Stats that Tell a Story
Placester
•
10 years ago
How to Lead in a Social Business
Chris Heuer
•
9 years ago
Twitter: Social Media's Gateway Drug
Lee Aase
•
10 years ago
The Scoop on Content
Ann Handley
•
11 years ago
Monster Loyalty presentation - annotated slides
Jackie Huba
•
10 years ago
Create Juggernaut Book Titles
Marti Konstant
•
10 years ago
Entrepreneurs Questions
INCLINEDESIGN / ESSE GROUP
•
11 years ago