Personal Information
Organization / Workplace
Helsinki Area, Finland Finland
Occupation
Service Designer at Palmu Inc.
Industry
Design
Website
www.palmu.fi
About
I'm an experienced service strategist and designer with experience from both sides of the table: Design agencies and and business management. I've helped create several successful new service concepts and innovations by applying the principles of design thinking.
My usual role is working as a project lead designer: heading multi disciplinary design teams engaged in project work. I like to work very hands-on: Interviewing customers, running workshops, designing concepts or organizations to support customer-centric change.
I am above all a design generalist - I'm comfortable working with individual service concepts or with developing new organizations or customer based KPIs and metrics.
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