Amrita Dey [ITIL v3® CSM® PMP®]

Provo, Utah Area United States

Service Quality Manager/ Program Manager (Engineering) - Digital Marketing Cloud at Adobe

Technology / Software / Internet

An astute, insightful and result-oriented IT Service Management and Project Management professional with proven skills at strategic Service Management, Project Management, Transition, Operations and IT Infrastructure Management on high-visibility global IT projects Specialties: * Innovation * Process Optimization * Service Management * Project Management * Operations * Change Management * Problem Management * Incident Management * Release and Deployment Management * Continual Process Improvement * Performance Management * Training and mentoring *Collaborating team-efforts * ServiceNow * BMC Remedy * HP SprintCentre * HP Service Manager *CA Service Desk