Personal Information
Organization / Workplace
Espoo, Finland Finland
Occupation
Head of Service Design
Industry
Technology / Software / Internet
About
I am a service design professional with 10+ years of experience in the IT industry in research, design and consulting. As the Head of Service Design at Tieto, I advise our key customers on customer experience management, service design and digital service strategy. At Tieto I lead our people and organization in customer focused, human-centered development of IT.
I am an internationally acknowledged expert in the areas of 1) crossmedial service design and user experience as well as 2) health informatics and preventive health. In my current position I specialize in online/mobile banking, financial services, retail and e-commerce.
My specialities include:
- creativity coupled with syste...
Tags
behaviour change
multi-channel
customer experience
service design
See more
Presentations
(1)Personal Information
Organization / Workplace
Espoo, Finland Finland
Occupation
Head of Service Design
Industry
Technology / Software / Internet
About
I am a service design professional with 10+ years of experience in the IT industry in research, design and consulting. As the Head of Service Design at Tieto, I advise our key customers on customer experience management, service design and digital service strategy. At Tieto I lead our people and organization in customer focused, human-centered development of IT.
I am an internationally acknowledged expert in the areas of 1) crossmedial service design and user experience as well as 2) health informatics and preventive health. In my current position I specialize in online/mobile banking, financial services, retail and e-commerce.
My specialities include:
- creativity coupled with syste...
Tags
behaviour change
multi-channel
customer experience
service design
See more