Rajesh Rangarajan

Greater Seattle Area United States

Choice Architect - Customer Experience Management

Technology / Software / Internet

• Help organizations define Digital Customer Experience (CX)strategies, implement usable feedback programs, develop journey mapping, and manage overall CX program development • Expertise in : o Creation of online CX strategy and program roll out charter o Increasing online sales o Migrate offline customers to digital channels o Reducing customer drop out, increase conversion, improve Net Promoter Score ( NPS) and reduce customer Effort score ( CES) through Creation of new & unique online customer journeys using the principle of persuasion psychology and insights from customer data and enable better conversions o Omni channel readiness evaluation framework and rollout strategy • C...