Personal Information
Organization / Workplace
Milan Area, Italy Italy
Occupation
founder Club CMMC & Forum UCC+Social
Industry
Telecom / Mobile
Website
http://www.markab.it/
About
Actualy I'm working on these items:
- 1) Unified Communication & Collaboration: how to support the market growth (first phase), promote the best practice and avoiding the risks of user resistance
See:
http://www.linkedin.com/groups?gid=2318329&trk=myg_ugrp_ovr
http://www.forum-ucc.it
2) Multimedia Customer Relation: how to reduce cost per contact avoiding impact on performance and quality
See:
http://www.linkedin.com/groups?gid=2318382&trk=myg_ugrp_ovr
http://www.club-cmmc.it/
Tags
customer experience
cx
social collaboration
unified communication
#ai
#cx
forum ucc+social
crm
#customer
#crm
cem
mobile
app
contact center
collaborazione
valore
innovazione
social
collaboration
#intelligenza
#ivr
#smartspeaker
#contactcenter
employee
#app #smartworking #smartspeaker #formazione #soc
#cmmcawards2019 #customer #experience #relazione
digital
work
#relation
#experience
#bot
#customer management
#chatbot
#customer service
#customer experience
#cmmcawards2018
relazione cliente
customer management
servizio clienti
customer service
chatbot
rotary
milano
internazionale
cambiare
crescita
lavoro
benchmarking
smartworking
awards
#clienti
#omnicanalità
#banche
tocco umano
social media
digitale
multicanalità
comunicazione
on line
apps
mobile apps
digitalizzazione
digital transformation
human touch
condivisione
successo
futuro
ucc
unfied communication
contact center; team leader; manager; responsabili
business
cmmc
unfied communication; social collaboration; ucc;
unfied communication; social collaboration
valore aggiunto
forum ucc
marketing
colalboration
communication
uc&c
See more