Personal Information
Organization / Workplace
Poznan, Greater Poland District, Poland Poland
Occupation
Service Design + Design Management
Industry
Apparel / Fashion
Website
service-design.pl
About
# Full-time lecturer and researcher at Collegium Da Vinci, cooperating also with Poznan University of Economics at the Faculty of Management, Department of Services Management, as well as lecturing post-graduate courses at a number of different universities. Wrote a master work on “Advertising of the Immaterial Services”. Working as a researcher has done his doctor’s degree on “Professional Services Marketing and Quality Assurance”. University Senate has rewarded the Doctoral Thesis.
# His professional experience was gathered in cooperation with many Polish and international companies, both in Poland and internationally. Among main clients are: Merill Lynch Investment Emerging Markets w...
Tags
service design
customer journey
design thinking
customer experience
#servicedesign
servicedesignpolska
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mchlodnicki
cdv
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leadership
#management
#cocreation
#creativity
collaboration
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service innovation
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experiencefellow
qualitative methods
mobile ethnography
design research
cx
sd
experience design
service scape
pos
promotion
advertising
visual merchandising
bank merchandising
design
branding
ksdp
retailing
marketing plan
canvas
tisdt
return on design
interpersonal relationship
crm
relationship
loyalty
relationship marketing
sports marketing
service
experiences
See more
- Presentations
- Documents
- Infographics
The Sharing Economy
Loic Le Meur
•
11 years ago
Customer Journey Mapping and CX Research
Marc Stickdorn
•
8 years ago
Intro to Design Thinking
Mike Krieger
•
14 years ago
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
12 years ago
The restaurant from concept to operation 6th - walker
Lesterrs
•
11 years ago
Service Blueprint
Yves Pigneur
•
15 years ago
How to TEDx [Presentation Design Tips] - #TED #TEDX
Empowered Presentations
•
13 years ago
Visual and Creative Thinking:What We Learned From Peter Pan and Willy Wonka
Kelsey Ruger
•
16 years ago
Presentation Skills for Teachers version 3.0
Simon Jones
•
13 years ago
Customer journey mapping
Erik Roscam Abbing
•
13 years ago
Using Service Blueprints to Create Holistic Multi-Channel Experience
Izac Ross
•
10 years ago
The Power of Infographics
Mark Smiciklas
•
12 years ago
UX design, service design and design thinking
Sylvain Cottong
•
14 years ago
Demo-driven innovation teaser
Tudor Girba
•
10 years ago
Design Is Hacking How We Learn
frog
•
11 years ago
The Workshop Workshop - UX Week 2013
Russ U
•
10 years ago
My Top 10 Design Business Failures
David Sherwin
•
13 years ago
Becoming a Design Leader
frog
•
14 years ago
Going Fast on the Mobile Web
Jason Grigsby
•
15 years ago
The Science Of Presentations
Kevin Gee
•
15 years ago