Personal Information
Organization / Workplace
São Paulo Area, Brazil, SP Brazil
Occupation
Design Lead | Design Professor | UX Research | Innovation
About
"We are iterating solutions as well as understanding of the problem"
I have worked more than 10 years in Experience Design / 6y as Team Leader (Human Centered Design, UX strategy and Service design) - working closely with customers, executives, project managers, designers, engineering and other stakeholders.
Strong experience in Service Design / Design Thinking and Project management - planning and facilitating Design Research (qual and quant), running Workshops, benchmarking, mapping and defining Customer Journeys, generating big-picture ideas, prototyping and working to improve Customer Experience and to support Innovation/Digital Transformation initiatives.
Tags
design
design thinking
service design
ux
inovacao
sustentabilidade
regeneração
innovation
design estrategico
product design
design de servicos
startups
user experience
research
design regenerativo
systems thinking
design de serviço
strategic design
culture
design de produtos
empreendedorismo
jornada do cliente
customer journey
phd
pesquisa qualitativa
pesquisa
método de pesquisa
método cartográfico
ética cartográfica
cartografia
multimodal
reflexão-na-ação
design critique
regeneration
sustainability
estudo de caso
processos colaborativos
cocriacao
retail
varejo
codesign
pensamento sistemico
customer centricity
design centrado nas pessoas
experiencia
complexidade
design for good
systems view of life
fritjof capra
social innovation
inovação social
ecoliteracy
ux design
machine learning
inteligência artificial
ai
ethics
ethics ai
design ai
artificial intelligence
design digital
lean startup
business
carreira
designer
designops
digital experience
agile
cultura
transformation
metodologias ageis
experiencia do cliente
colaboração
workshops
product development
collaboration
alex osterwalder
mapa da proposta de valor
value proposition canvas
value proposition
value proposition design
customer experience
mini workshop
empathy map
tips for interviews
research methods
double diamond
techniques
product analysis
See more
- Presentations
- Documents
- Infographics
Culture mapping: Space and place
Dave Gray
•
9 years ago
Information Architecture Heuristics
Abby Covert
•
12 years ago
Lean LaunchPad Educators Handbook Sept 2013
Stanford University
•
10 years ago
10 tips for a better UX survey
Caroline Jarrett
•
11 years ago
trendwatching.com's THE FUTURE OF CUSTOMER SERVICE
TrendWatching
•
9 years ago
When service design meets the connected company
Dave Gray
•
10 years ago
Service Blueprinting / Service Design Drinks Berlin
Service Design Berlin
•
11 years ago
Tech Trends 2014
frog
•
10 years ago
The Science of Customer Experience
Steve Towers, CEO and CPP Champion
•
10 years ago
Designing the Intangible: an Introduction to Service Design
Jennifer Bove
•
15 years ago
5 Brilliant Quotes on Agile UX
Yuan Wang
•
8 years ago
Buying into service design
Erik Roscam Abbing
•
11 years ago
Case Study: Open Banking, APIs and Digital Transformation—the Banco Original Story
CA Technologies
•
7 years ago
Next Library Service Safaris
Patrick Quattlebaum
•
9 years ago
Products to services – transformation of the world markets orientation – institute of design warsaw
Stefan Moritz
•
12 years ago
Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]
Kate Rutter
•
10 years ago
Validating UX Strategy Concepts Through Service Design
Ashley Halsey Hemingway
•
9 years ago
Mona Patel on The Lean UX Agency from LeanUX NYC 2014
Mona Patel
•
10 years ago