Peter Boersma

design ux process peterboersma deliverables designops amsterdam user experience design design process adaptivepath user experience ia business euroia servicenow concept projects career lessons information architecture social style people management soft skills ucd documentation adobe user group peter boersma information architecture sketching operations collaboration craft culture diagrams skills leadership designx uxce19 employee euroia18 workplaces experience e-government product management servicedesign government egovernment struategy uxscot improve influence pboersma uxstrat strategy sdl dsgnday euroia2013 euroia2012 twab2012 uxce12 satama rational sup ixdahh ixda adap uxsofia 2011 uxlx iasw polishiasummit devhaag gdf dxf peter boersma adaptive path faceted navigation ucd design process web projects online peterboersm knowledge management user-centered design e-learning project management euroia09 exploding euroia2009 websites infonl iak09 practice theory cocktailhour workshop briefing