Personal Information
Organization / Workplace
Gdynia, Pomeranian District, Poland Poland
Occupation
Ciekawy Człowiek z Natury, Klientomaniak / The Curious One by Nature, "Client-O-Maniac"
Industry
Consulting / Advisory
About
Consultant and Trainer with broad practical experience in hands-on management, coaching, education and personal development.
Since 1997 providing consultancies and advisory services to numerous companies on crutial organizational issues (incl. Business Strategy/Business Development, Organizational Structure & organizational arrangements, Sales & Marketing, Re-structuring & Development Projects); involved either as an independent consultant or involved directly in mangement activities.
Proven experience in outsourcing, incl. the large scale outsourcing/outplacement project for Telekomunikacja Polska Network Division (6,200 jobs cut/over 5,400 employees transferred to external companies)....
Tags
customer experience
business process management
customer service
cx
customer experience management
obsługa klienta
iq mart
cem
klientomania
mobile
self service
warsztaty biznesowe
business consulting
consulting
piotr merkel
zarzadzanie
customer journey
satysfakcja klienta
doskonałość organizacyjna
samoobsługa
zarządzanie zmianą
procesy biznesowe
ekonomika lojalnosci
optymalizacja
obsługa klienta model optymalizacja
customer
utility
wsparcie
kryzys
doradztwo
konsulting
szkolenia
#przedsiębiorczość
wsparcie dla firm
usługi doradcze
turbulent times
interim manager
change management
project management
customer retention
loyalty
marketing strategy
contact center
ccw2017 berlin
forum call center
mobile trends 2017
polish cc market
operational excellence
process design
customer relationship management
klientocentryzm
kpi
sławomir kreczmanski
cost optimization
customer services model
customer satisfaction
mobile payments
aplikacja obsługowa
użyteczność
elektroniczna obsługa klienta
strategy
model obsługi
wartość klienta
selfcare
customer value
customer services
zarządzanie
strategia biznesowa
outsourcing
bpo
restrukturyzacja
wymagania dla systemów it
projektowanie struktury organizacyjnej
bpm
abc
typologia klientów
nps
struktura organizacyjna
customer care
re-structuring
smart
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