McGarahan & Associates, Inc.
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Personal Information
Organization / Workplace
Yorba LInda, CA United States
Industry
Technology / Software / Internet
Website
www.mcgarahan.com
About
McGarahan & Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting.
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support best practices knowledge management service desks itsm incident management technology leadership first contact resolution kcs it service management customer experience technical support service strategy shift-left strategy strategy km service desk knowledge change business itil problem management call mapping root cause trends skills it cost saving support quality service delivery managing call volume proactice support service and support best practices service leadership teaming fcr
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