Personal Information
Organization / Workplace
Yorba LInda, CA United States
Industry
Technology / Software / Internet
Website
www.mcgarahan.com
About
McGarahan & Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting.
Tags
support best practices
knowledge management
service desks
itsm
incident management
technology
leadership
first contact resolution
kcs
it service management
customer experience
technical support
service strategy
shift-left strategy
strategy
km
service desk
knowledge
change
business
itil
problem management
call mapping
root cause
trends
skills
it
cost saving support
quality service delivery
managing call volume
proactice support
service and support best practices
service leadership
teaming
fcr
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