Romina Riccitelli

Milan Area, Italy Italy

Managing Director at Accenture

Consumer Products

Currently I am working as Account / Delivery Managing Director, responsible for achieve the Client’s needs and monitor service’s performances (SLAs), based on Client feedback. As Operations Manager, I am responsible to find innovative ways to manage processes and people, in order to improve quality and productivity levels, enabling the organization to “rotate to the new” with positive impact on the Client Satisfaction and Team Performance. Daily responsibilities also include managing and coaching a large team, across multi-sites (around 200 head counts, Italy and offshore), improving motivation and unlocking talents, upgrade technology ecosystem, applications (as CRM), digitize ...