Rosaria Cirillo Louwman, CCXP
1 SlideShare 28 Followers 43 Followings
Personal Information
Organization / Workplace
Amsterdam Area, Netherlands, NL Netherlands
Occupation
Your customer & happiness driven growth engine | Tedx Speaker | CCXP & ART | CX Trainer & Management Advisor @ Wow Now
Industry
Technology / Software / Internet
Website
www.wownow.eu
About
I'm an energetic, enthusiastic, passionate, curious, learning-avid and driven customer experience professional. Customer Experience is my passion, Multiplying Happiness is my drive: I want to transform the way companies deliver customers & employees Experience and Happiness through needs identification and understanding, empathy, creativity and empowerment. My key areas of expertise: Customer Experience Journey using Net Promoter Score as compass VOC-Voice of Customer Understanding and Analysis: transforming Data to Insight to Actions to Results E-commerce Customer Service My current areas of development: Understanding how mindfulness, creativity and Non Violent Communication (from M...
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customer experience nps why framework vision services
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Presentations

(1)

Wow Now overview: why, what & how

7 years ago • 261 Views

Likes

(13)
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How to Write a Book in Four Easy Steps

Stan Phelps • 6 years ago

The Ultimate Job Search Tool

Stan Phelps • 7 years ago

Crap. The Content Marketing Deluge.

Velocity Partners • 11 years ago

10 Things your Audience Hates About your Presentation

Stinson • 7 years ago

26 Disruptive & Technology Trends 2016 - 2018

Brian Solis • 8 years ago

Be On Time with Digital Transformation: build platforms, access ecosystems, transform organizations

Simone Cicero • 8 years ago

The Digital Customer Journey

Bart De Waele • 8 years ago

The Future of Customer Service: From Personal, to Self, to Crowd Service

Steven Van Belleghem • 10 years ago

Mobile World Congress 2015: Full Recap

Ogilvy • 9 years ago

How to Use Net Promoter Score to Transform the Customer Journey

Satmetrix • 9 years ago

Business of Adoption; Implementing an Enterprise Social Network

Louise McGregor • 10 years ago

Bringing Buzz to the World – building an Enterprise Social Network as a community

Louise McGregor • 10 years ago

Social Media Crisis Management

We Are Social Singapore • 10 years ago
Personal Information
Organization / Workplace
Amsterdam Area, Netherlands, NL Netherlands
Occupation
Your customer & happiness driven growth engine | Tedx Speaker | CCXP & ART | CX Trainer & Management Advisor @ Wow Now
Industry
Technology / Software / Internet
Website
www.wownow.eu
About
I'm an energetic, enthusiastic, passionate, curious, learning-avid and driven customer experience professional. Customer Experience is my passion, Multiplying Happiness is my drive: I want to transform the way companies deliver customers & employees Experience and Happiness through needs identification and understanding, empathy, creativity and empowerment. My key areas of expertise: Customer Experience Journey using Net Promoter Score as compass VOC-Voice of Customer Understanding and Analysis: transforming Data to Insight to Actions to Results E-commerce Customer Service My current areas of development: Understanding how mindfulness, creativity and Non Violent Communication (from M...
Tags
customer experience nps why framework vision services
See more