Personal Information
Organization / Workplace
Toronto, Ontario Canada
Occupation
Customer Experience from Insight to Innovation
Website
www.customercrossroads.com
About
Susan Abbott brings clarity to complex situations using the tools of qualitative marketing research, insight and innovation to inspire action and bring new ideas to life.
Specialist in customer insight and innovation; expert qualitative research of all kinds, including online communities and innovation labs. Keynote speaker and facilitator with advanced training in both. Speaks fluent executive.
Specialties: Creative problem solving, facilitation, complex environments, business to business, business to consumer, qualitative research.
Significant depth of experience in service industries, financial services, B2B, and employee research.
Tags
marketing
qualitative
research
professional profile
customer experience
customer insight
qualitative research
mroc
insight community
customer
teens
technology
trends
#womensmarch #mrx #qualitative
gamification
market research
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itracks
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julie wittes schlack
jim longo
matt foley
diane hessan
manila austin
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liz van patten
dana slaughter
qrca conference prague
communispace
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