Personal Information
Organization / Workplace
Rio de Janeiro, RJ Brazil
Occupation
Adjunct Professor
Industry
Education
About
IT Corporate generalist attorney with substantial professional experience. Provides preemptive legal support in IT management. Focus on quality, ISO-9000 and business process management. Book writer.
Specialties: Organizational Management Consultant
Process Management Expertise
Information Technology and Communication Consultant
Tags
capacity planning
it planning
strategic planning
business process
it diagnosis
it service management
modelagem de processos; bpmn v2
flowchart; modelagem com fluxogramas; diagramas de
mapeamento de processos; técnica de entrevistas;
pcf; process classification framework: identifica
gestão por processos; bpm; mapeamento de processo
process improvement
bpmn
bpmn notation
process improvment
it diagnosis.
it strategic planning
it service level
information system
information systems
information technology
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