Personal Information
Organization / Workplace
Jung-gu, Seoul, Korea Korea, South
Occupation
Omnichannel / Customer Experience Manager at Shinsegae, Project Manager Professional
Industry
Retail
About
Customer Experience professional focused on developing more convenient and
relevant commerce environment through various Technologies.
My roles have covered both Customer Experience and Technology, often blending the two.
The world of Technology and Customer Experience are merging into one,
I spend my time helping to shape that new field. Be it big data used for a more relevant customer experience, or creating omnichannel programs and creating a way for customers to buy the products they need with they experience they want.
Diverse experience built upon business strategy development, retail IT business model commercialization, project management, communication, negotiation,
tech savvy...
Tags
omnichannel
디지털트랜스포메이션
옴니채널
retail it
retail
customer experience
커머스
트랜스포메이션
오프라인
digital tranformation
commerce
o2o
tech
digital transformation
리테일 혁신
리테일 it
innovation
리테일
retail innovation
tech industry
intel
pos
cmo
point-of-sales
tablet
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