Andre Veloso

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I´ve been working with CRM and customer focused projects and programs since 2000 inprojects for industries like telecommunications, pharma, and product goods,Brazil and Latin America Along the last15 years, in the pharmaceutical industry, main deliveries along this time included the Customer Startegy plan implementation for all 10 affiliates of Roche in Latin America, Multichannel and patient oriented initatives management at MSD and the startup of Pfiozer Brazil MCM operations. Currently leading a 40+ people teamto procucehealthcare content and projects for customer and patients.Published a few articles and books, and gave speeches from time to time for many companies and institutions

crm digital marketing redes sociais; varejo farmaceutico digital farma indicadores customer journey relevância aplicativos conteúdo pharma mcm mobile pacientes estrategia digital strategy patients interação facebook call centre virtual call center contact center social media contact midia social informação conteudo online representante virtual edetailing estrategia clientes clm relacionamento customer relationship management

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About

Andre Veloso

Presentations

Novos Consumidores, Novas Estrategias

@farma_multicanal

Como a Midia Social está mudando o relacionamento empresa x cliente

Redes Sociais e Varejo Farmacêutico

relacionamento digital com pacientes

To be or not to be mobile ?

Como medir a Experiencia do cliente? (2016)

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Marketing no WhatsApp - Como fazer

As redes no_7_setembro_2013_antes_e_depois

Polishing Interfaces