Personal Information
Organization / Workplace
São Paulo Area, Brazil Brazil
Occupation
IT Compliance, Indicators and Process Manager
Industry
Apparel / Fashion
About
PERFIL TAMBÉM EM PORTUGUÊS
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12 years of experience in information technology.
Hands-on Manager with a focus on improve the service support and service delivery, through the best practices in Governance - Processes and Compliance.
In the past, I worked as Consultant (IT and Business areas), Auditor, Trainer and Teacher.
Expertise:
• IT Services Improvement Program Management, including Processes and Flow charts (Swim Lane - ARIS and VISIO), Rules and Procedures, Indicators (KPI) etc.
• Implementation of ITSM Processes, including Service Catalogue, Event, Incident, Service Request, Information Request, Problem, Change, Acces...
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