Personal Information
Organization / Workplace
Madrid Area, Spain Spain
Occupation
Prime & Customer Delivery Experience Manager at Amazon
Industry
NGO / Public Service
About
Customer Experience and Marketing professional with a passion for delighting customers through memorable interactions and innovation. I have a track record in driving profitable customer behavior by transforming the customer experience and rethinking how companies create and deliver customer value.
I can design and implement systematic processes to diagnose and deeply understand customer’s motivation and behavior. I am skilled at managing multi-channel experiences and redesigning business processes to increase loyalty and brand recommendation. I am inspired by new digital technologies to drive brand engagement while increasing customer acquisition and maximizing profitability.
I am skil...
- Presentations
- Documents
- Infographics
Game on: 16 design patterns for user engagement
Nadya Direkova
•
12 years ago
Game Programming Pattern by Restya
Agate Studio
•
9 years ago
LIZ ARMSTRONG - DESIGNING INNOVATION IN CORPORATE ENVIRONMENTS
Liz Armstrong
•
9 years ago
Design Thinking and Innovation course - Day 3 - Design Ethnography
Ingo Rauth
•
7 years ago
BBVA - Thinking Ahead
BBVA
•
8 years ago
Crash Course Design Thinking - by @arnoutsmeets
Board of Innovation
•
8 years ago
The role of Design Thinking
Pieter Baert
•
8 years ago
Customer journey mapping
Erik Roscam Abbing
•
13 years ago
10 Inspiring Quotes on Design
Presentation Panda
•
8 years ago
Storymapping The User Experience
Donna Lichaw
•
10 years ago
DesignThinkers Service Design Method
Arne van Oosterom
•
15 years ago
Customer experience architecture
Livework Studio
•
8 years ago
Brandhome speaks at Cannes Lions 2015 on Social Storytelling
Brandhome
•
8 years ago
Principles of Emotional Design
Garron Engstrom
•
8 years ago
Don't Waste Your Time: Secrets of Minimum Viable Prototyping
Philip Likens
•
8 years ago
Affluent Buyers Exposed: Get The Full Exposé
Needle
•
8 years ago
Driving Success in the Subscription Economy
Zuora, Inc.
•
9 years ago
Measuring the Performance of Your Subscription Business: The Three Metrics That Matter
Zuora, Inc.
•
9 years ago
Strategy to Execution by Jonny Schneider - ThoughtWorks
Thoughtworks
•
8 years ago
PSFK Future of Retail Report 2012
PSFK
•
11 years ago