Personal Information
Organization / Workplace
Madrid Area, Spain Spain
Occupation
Prime & Customer Delivery Experience Manager at Amazon
Industry
NGO / Public Service
About
Customer Experience and Marketing professional with a passion for delighting customers through memorable interactions and innovation. I have a track record in driving profitable customer behavior by transforming the customer experience and rethinking how companies create and deliver customer value.
I can design and implement systematic processes to diagnose and deeply understand customer’s motivation and behavior. I am skilled at managing multi-channel experiences and redesigning business processes to increase loyalty and brand recommendation. I am inspired by new digital technologies to drive brand engagement while increasing customer acquisition and maximizing profitability.
I am skil...
- Presentations
- Documents
- Infographics
Culture
Reed Hastings
•
14 years ago
26 Time Management Hacks I Wish I'd Known at 20
Étienne Garbugli
•
11 years ago
JWT: 100 Things to Watch in 2014
J. Walter Thompson Intelligence
•
10 years ago
Amazon.com: the Hidden Empire - Update 2013
Fabernovel
•
13 years ago
Personal branding - do it yourself
Shivam Dhawan
•
10 years ago
The role of Design Thinking
Pieter Baert
•
8 years ago
Trends in interactive design 2013
Prophets Agency
•
11 years ago
Future Proof Design and the Platform Design Canvas
Simone Cicero
•
10 years ago
Social Media
Alex Wong
•
17 years ago
The Presenter Manifesto : 8 Distinctions of a World Class Presenter by @eric_feng @slidecomet @itseugenec
HighSpark | Visual Storytelling Agency
•
10 years ago
The MAO Model: Research for Behavior Change.
Sebastian Deterding
•
12 years ago
60 countries on a plump shoestring hacking global travel
Mahesh Murthy
•
11 years ago
Silicon Valley Trends - LeWeb Nov 2013
Loic Le Meur
•
10 years ago
Seductive Interactions (Idea 09 Version)
Stephen Anderson
•
14 years ago
IDEO workshop for Techstars
Tom Hulme
•
10 years ago
Brandhome speaks at Cannes Lions 2015 on Social Storytelling
Brandhome
•
8 years ago
PSFK Future of Retail Report 2012
PSFK
•
11 years ago
Lean Analytics workshop for Dublin City University, April 2014
Lean Analytics
•
10 years ago
5 Steps to Creating a Simple Social Media Plan
Laura Click
•
9 years ago
Customer journey mapping
Erik Roscam Abbing
•
13 years ago