Personal Information
Organization / Workplace
Greater Seattle Area United States
Occupation
CX-UX and Product Strategist
Industry
Technology / Software / Internet
About
I make inspired connections combining qualitative and quantitative data points to deliver business value through human centered design. Understanding the customer more than ‘doing the right thing’. it is a business imperative to preserve customer loyalty and market differentiation.
~ Proficient in user research practice, product strategy and management, design thinking principles, customer experience frameworks, decision enabling KPIs and metrics.
~ Solid experience in journey mapping experiences and blueprinting across customer touch points to institute a robust delivery ecosystem
Generative/Qualitative Research :
Field studies, immersive research, contextual inquiry, guerrilla met...
Tags
ux_impact
design_roi
design_impact
#ux_roi
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What to Upload to SlideShare
SlideShare
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8 years ago
Lean Analytics for Startups and Enterprises
Lean Analytics
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7 years ago
Lean analytics: Five lessons beyond the basics
Lean Analytics
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10 years ago
Lean Analytics for Intrapreneurs by Allistair Croll
Lean Startup Co.
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10 years ago
Storytelling by Design (scenarios talk at Confab 2011)
Kim Goodwin
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12 years ago
The Ethical Designer - Cennydd Bowles Camp Digital 2015 talk
Nexer Digital
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9 years ago
UX STRAT Europe 2018: Hervé Mischler, Salesforce
UX STRAT
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5 years ago
UX STRAT USA: Ronnie Battista, Slalom
UX STRAT
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5 years ago
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT
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5 years ago
UX STRAT USA Presentation: Red Dolan, VMware
UX STRAT
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5 years ago
UX STRAT USA 2018 Presentation: Dr. Faith McCreary, Intel
UX STRAT
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5 years ago
UX STRAT USA 2018 Workshop: Hina Shahid, OnDeck Capital
UX STRAT
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5 years ago
UX STRAT USA 2018 Workshop: Brooke Creef, Ryan Johnson, Paul Stonick, The Home Depot
UX STRAT
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5 years ago
UX STRAT USA 2018 Presentation: Heidi Munc, Nationwide
UX STRAT
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5 years ago
UX STRAT USA 2018 Presentation: Alison Beattie, Target
UX STRAT
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5 years ago
UX STRAT USA 2018 Presentation: Yihyun Lim, MIT Design Lab
UX STRAT
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5 years ago
UX STRAT USA 2018 Presentation: Astrid Chow, IBM
UX STRAT
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5 years ago
UX STRAT USA 2018 Presentation: Joe Meersman, IBM
UX STRAT
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5 years ago