Personal Information
Organization / Workplace
Greater Seattle Area United States
Occupation
CX-UX and Product Strategist
Industry
Technology / Software / Internet
About
I make inspired connections combining qualitative and quantitative data points to deliver business value through human centered design. Understanding the customer more than ‘doing the right thing’. it is a business imperative to preserve customer loyalty and market differentiation.
~ Proficient in user research practice, product strategy and management, design thinking principles, customer experience frameworks, decision enabling KPIs and metrics.
~ Solid experience in journey mapping experiences and blueprinting across customer touch points to institute a robust delivery ecosystem
Generative/Qualitative Research :
Field studies, immersive research, contextual inquiry, guerrilla met...
Tags
ux_impact
design_roi
design_impact
#ux_roi
See more
Presentations
(4)Likes
(54)What to Upload to SlideShare
SlideShare
•
8 years ago
Lean Analytics for Startups and Enterprises
Lean Analytics
•
7 years ago
Lean analytics: Five lessons beyond the basics
Lean Analytics
•
10 years ago
Lean Analytics for Intrapreneurs by Allistair Croll
Lean Startup Co.
•
10 years ago
Storytelling by Design (scenarios talk at Confab 2011)
Kim Goodwin
•
12 years ago
The Ethical Designer - Cennydd Bowles Camp Digital 2015 talk
Nexer Digital
•
9 years ago
UX STRAT Europe 2018: Hervé Mischler, Salesforce
UX STRAT
•
5 years ago
UX STRAT USA: Ronnie Battista, Slalom
UX STRAT
•
5 years ago
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT
•
5 years ago
UX STRAT USA Presentation: Red Dolan, VMware
UX STRAT
•
5 years ago
UX STRAT USA 2018 Presentation: Dr. Faith McCreary, Intel
UX STRAT
•
5 years ago
UX STRAT USA 2018 Workshop: Hina Shahid, OnDeck Capital
UX STRAT
•
5 years ago
UX STRAT USA 2018 Workshop: Brooke Creef, Ryan Johnson, Paul Stonick, The Home Depot
UX STRAT
•
5 years ago
UX STRAT USA 2018 Presentation: Heidi Munc, Nationwide
UX STRAT
•
5 years ago
UX STRAT USA 2018 Presentation: Alison Beattie, Target
UX STRAT
•
5 years ago
UX STRAT USA 2018 Presentation: Yihyun Lim, MIT Design Lab
UX STRAT
•
5 years ago
UX STRAT USA 2018 Presentation: Astrid Chow, IBM
UX STRAT
•
5 years ago
UX STRAT USA 2018 Presentation: Joe Meersman, IBM
UX STRAT
•
5 years ago
XD Immersive: Jessica Outlaw, Virtual Reality and the Future of Immersive Experience Design
UX STRAT
•
5 years ago
XD Immersive: Katie Hughes, Bringing Characters to Life in Virtual Reality
UX STRAT
•
5 years ago
XD Immersive: Upkar Lidder, "Anatomy of a Chatbot"
UX STRAT
•
5 years ago
XD Immersive: Andrew McHugh, "Making the Transition to VR / AR Experience Design"
UX STRAT
•
5 years ago
XD Immersive: Kharis O'Connell, "Reinventing the Way That Humans Interact with Technology"
UX STRAT
•
5 years ago
XD Immersive: Charles Yust, "Designing Ikea’s AR Shopping Experience"
UX STRAT
•
5 years ago
Data Driven Design Research Personas
Todd Zaki Warfel
•
16 years ago
UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"
UX STRAT
•
7 years ago
Pricing and the ceo may 2018 for xpeg
Steven Forth
•
5 years ago
Rapid Mapping for Sprints
Jim Kalbach
•
6 years ago
Personal Information
Organization / Workplace
Greater Seattle Area United States
Occupation
CX-UX and Product Strategist
Industry
Technology / Software / Internet
About
I make inspired connections combining qualitative and quantitative data points to deliver business value through human centered design. Understanding the customer more than ‘doing the right thing’. it is a business imperative to preserve customer loyalty and market differentiation.
~ Proficient in user research practice, product strategy and management, design thinking principles, customer experience frameworks, decision enabling KPIs and metrics.
~ Solid experience in journey mapping experiences and blueprinting across customer touch points to institute a robust delivery ecosystem
Generative/Qualitative Research :
Field studies, immersive research, contextual inquiry, guerrilla met...
Tags
ux_impact
design_roi
design_impact
#ux_roi
See more