Personal Information
Organization / Workplace
Greater Seattle Area United States
Occupation
CX-UX and Product Strategist
Industry
Technology / Software / Internet
About
I make inspired connections combining qualitative and quantitative data points to deliver business value through human centered design. Understanding the customer more than ‘doing the right thing’. it is a business imperative to preserve customer loyalty and market differentiation.
~ Proficient in user research practice, product strategy and management, design thinking principles, customer experience frameworks, decision enabling KPIs and metrics.
~ Solid experience in journey mapping experiences and blueprinting across customer touch points to institute a robust delivery ecosystem
Generative/Qualitative Research :
Field studies, immersive research, contextual inquiry, guerrilla met...
Tags
ux_impact
design_roi
design_impact
#ux_roi
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