Personal Information
Organization / Workplace
Melbourne, Australia Australia
Occupation
Strategic and Human Centred Designer
Industry
Design
Website
zaana.au
About
I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments.
Tags
design thinking
libraries
design practice
leadership
learning
human centred design
human centered design
service design
shared
practice
mindset
co-design
creation
social
knowledge
based
evidence
management
organisational
design maturity
user experience
design thinking practice
library
customer experience
design process
social media
engagement
participatory design
organisational learning
information
workplace
organizational
literacy
appreciative
design mindset
design capability
empathy
user centred design
ux australia
user centered design
ux
makerspaces
maker spaces
design tools
roles of the designer
flexible learning
teaching and learning
dual mode
library and information science
blended learning
vision
codesign
workshop
information literacy
design research
learning organisation
blended design
design teams
information practice
collaboration
design charettes
entrepreneurial leadership
library systems
social media strategy
buy in
experience design
ebp
problem solving
wicked problems
evidence based practice
eblip
design
design leadership
design management
business
web 20
organisational structure
informed learning
shared leadership
yammer
enterprise 20
lessons
knowledge sharing
enterprise microblogging
microblogging
community
technical
services
enquiry
communities
gen
baby
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generation
y
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thinking
systems
research
action
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See more
- Presentations
- Documents
- Infographics
Six impossible things before breakfast
Kate Davis
•
11 years ago
Social Media & The Feedback Economy: Risks, Rewards & Opportunities
Darren Sharp
•
11 years ago
Design Catalyst CI Lab Notes
Mal Booth
•
11 years ago
Graphic Facilitation for SIKM Presentation
Nancy Wright White
•
11 years ago
Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects
Mike Gotta
•
11 years ago
"Everything is a service" (Redux)
Sylvain Cottong
•
11 years ago
Complexity Thinking
Jurgen Appelo
•
12 years ago
Social by Design: Design Thinking & Business
David Armano
•
12 years ago
Social media around the world 2011
Steven Van Belleghem
•
12 years ago
Everybody Lies: Rapid Cadence Research & Usability Testing
William Evans
•
12 years ago
Structured Ideation and Design Thinking
gaylecurtis
•
14 years ago
Design Thinking Method Cards (Beta 1.0)
Boris Friedrich Milkowski
•
12 years ago
Dialogue & Collective Sensemaking
Peter Jones
•
14 years ago
How to help other people think Like a Designer
Like a Designer
•
13 years ago
Pen & Paper Tools for getting from Research to Design
Kate Rutter
•
14 years ago
Getting from here to there: Strategies for Design Synthesis
Stephan Engl
•
13 years ago
Working with Wicked Problems
shiftN
•
13 years ago
Design Matters v4
Darren Kuropatwa
•
12 years ago
Qin, Nordic Service Design Conference
Qin H
•
14 years ago
What's your story? Designing a holistic customer experience
Joyce Hostyn
•
14 years ago