Personal Information
Organization / Workplace
Melbourne, Australia Australia
Occupation
Strategic and Human Centred Designer
Industry
Design
Website
zaana.au
About
I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments.
Tags
design thinking
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library
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ux australia
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See more
- Presentations
- Documents
- Infographics
Customer journey mapping
Erik Roscam Abbing
•
13 years ago
UX design, service design and design thinking
Sylvain Cottong
•
14 years ago
Good Design is Honest: Cognitive Science to UX Design Principles
William Evans
•
9 years ago
Social by Design: Design Thinking & Business
David Armano
•
12 years ago
When Data Gets Up Close and Personal
Stephen Anderson
•
13 years ago
Designing the Design Problem
frog
•
13 years ago
Social Media Is Dead: Long Live Common Sense.
David Armano
•
14 years ago
Designing The Social In
Erin Malone
•
14 years ago
Pen & Paper Tools for getting from Research to Design
Kate Rutter
•
14 years ago
Design for Networks
Mike Arauz
•
13 years ago
The Purpose of Leadership
Jurgen Appelo
•
13 years ago
User experience design, service design & design thinking : A common story ?
Sylvain Cottong
•
13 years ago
Lecture on Service Design and Design Thinking Management Center Innsbruck 2009
Arne van Oosterom
•
14 years ago
How can Design Thinking be applied for Social Change?
Anel Palafox
•
14 years ago
Designing for tomorrows needs
Torsten Henning Hensel
•
13 years ago
Design Thinking Method Cards (Beta 1.0)
Boris Friedrich Milkowski
•
12 years ago
Introduction to building and using personas and scenarios in design
Penny Hagen
•
15 years ago
Happiness as Your Business Model
Tara Hunt
•
16 years ago
SearchLove Boston 2013_Abby Covert_Search is the Front Door to UX
Distilled
•
10 years ago
DesignThinkers Service Design Method
Arne van Oosterom
•
15 years ago